Strategic Plan

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The Office of the Professions has reviewed its strategic plan to ensure that it complements the Board of Regents strategic plan and is relevant to today's needs. We developed our first plan in 1996 with State board members, professional associations, consumers, and others.

In reviewing our plan, we have:

• revalidated our strategic goals
• streamlined our vision and mission to reflect their essential elements
• added our values, which drive the way staff work together and with Office customers.

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A regulatory system that promotes the highest quality of professional services for public protection.

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To protect the public by fostering high standards of professional licensure, practice and discipline.

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• The credentialing and discipline processes are fair, prompt, clear, and accurate.
• Accurate information will be provided promptly in a clear and courteous manner to customers, licensees, and the interested public.
• Policies, practice interpretations, standards, decisions, and processes for the licensed professions balance the needs and concerns of consumers and professionals, consistent with the law.
• All staff are informed, share in decision-making, are clear about their roles, have meaningful responsibility and opportunity to contribute, and have training to develop their potential.
• Partnerships are developed to promote diversity and increase awareness of careers in the licensed professions.

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• Retain oversight by the Board of Regents in professional regulation and standards development, to protect the public interest;
• Strengthen the role of the State Board for the Professions;
• Speed professional licensing and reregistration;
• Streamline professional discipline;
• Improve customer service:
• Expand capacity through technology: and
• Improve the work environment of the Office of the Professions

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INTEGRITY - Provide honest, consistent and equitable delivery of services for all.

EXCELLENCE - Achieve highest quality.

PUBLIC PROTECTION - Promote the health, safety and welfare of all.

DIVERSITY - Actively include people who represent all of New York State, for example: race, gender, sexual orientation, persons with disabilities, culture, ethnicity, religion, etc.

EFFECTIVENESS AND EFFICIENCY - Achieve the desired goal through the best use of resources.

PARTICIPATORY DECISION MAKING - Seek and consider input from all appropriate parties in the decision-making process. Managers support staff in making informed decisions when appropriate.

VALUE EMPLOYEES - Recognize that every staff member is needed to achieve the mission, and, therefore:

• Consider all opinions
• Treat all with respect and fairness
• Keep each other informed
• Encourage professional development
• Recognize and acknowledge efforts, and
• Safeguard employees' health and safety.

CUSTOMER SERVICE - Focus on users of our services and treat them with respect.

COMMUNICATION - Encourage a free exchange of information and ideas.

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Customer Service: op4info@mail.nysed.gov or 518-474-3817

Complaint Filing: conduct@mail.nysed.gov or 1-800-442-8106

We invite your comments on our strategic plan. Please e-mail opplan@mail.nysed.gov, call (518) 474-3817 ext. 490, or write to: Office of the Professions, State Education Building - 2nd floor, 89 Washington Avenue, Albany, New York 12234.

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