A Consumer's Bill of Rights

All consumers of services offered by New York licensed professionals
have the legal right to. . . .

Receive competent professional services.

Verify the credentials of licensed professionals and to know the names and titles of licensed professionals who provide service.

Receive clear explanations of the services being offered or provided and how much they cost.

Refuse any services offered.

Know what client records will be maintained and how to obtain copies; personally identifiable information normally cannot be revealed without the consumer's consent.

File a complaint with the State Education Department about a licensed professional or an unlicensed practitioner.

If you are a person with a disability, you may request and be provided a reasonable accommodation to access professional services.


You are encouraged to choose professionals who uphold the rights listed above and who also:

  • Treat you with courtesy and respect.
  • Explain your service options, including their consequences and any follow-up services which may be required or recommended.

For answers to questions about these rights and for more information about what services licensed professionals may provide, contact:

New York State Education Department
Office of the Professions
Education Building - 2nd Floor
Albany, NY 12234

Telephone: 518-474-3817
TDD: 518-473-1426
Fax: 518-474-1449
Email: op4info@mail.nysed.gov

Professional Misconduct Complaints: conduct@mail.nysed.gov, 1-800-442-8106, or fax: 212-951-6449

Note: complaints against physicians, physician assistants, or specialist assistants should be directed to the Department of Health's Office of Professional Medical Conduct External Link Iconat: 1-800-663-6114

Last Updated: April 9, 2014